Some of you have reported experiencing the following error message when trying to open the downloaded Emag PDF file in Adobe Reader when using MacPro notebooks:
'There is a problem with this protectedpdf document. It may be damaged or has been tampered with. Please contact the publisher for a clean file. Message code: 013'
This seems to occur when users have recently upgraded their computer to a new model or updated the version of their operating software.
I too experienced this issue when opening on a new MacPro for the first time. The MacPro was running Adober Reader 9.4.3 (ironically the same version as the MacBook that opens the docs without issue). An upgrade to Adobe Reader X from the Adobe website solved the issues.
If you experience a similar problem with a new computer I initially I suggest checking that you have the latest version of the Adobe Reader software compatible with your system. It is usually a compatibility issue with new computers running the latest Operating system software and there fore needing the latest Adobe Reader update.
If you have any concerns email me at firstname.lastname@example.org and I will address them personally. I always aim to respond within the hour although this may at times not be possible.